Trustee Articles
By adopting practices that embrace innovation, boards are better prepared to plan for change.
Continued changes in health care, both evolutionary and revolutionary, will require a steady hand and an open mind.
Governance restructuring efforts of eight health systems provide lessons on redefining what it means to be a community board.
Organizations must rethink their approach to build customer engagement and loyalty.
With training and support, physicians can become effective team leaders.
Boards can advocate for policy changes or ways to harness community resources.
Staying forward-focused as a trustee requires a combination of time management, prioritization and preventive efforts.
As payers shift financial risk to providers through more advanced payment models, trustees will need to help their organizations build new capabilities for succeeding under these payment arrangements.
Health care boards that take a broader view of “quality” and incorporate measures that reflect this understanding are better able to assess performance in the right areas.
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.