Operational Excellence
Trustee Talking Points
Trustee Talking Points
Many health systems are operating venture funds or other formal mechanisms for developing and commercializing innovations.
Their motivations for developing innovations are to improve their own operations and create new…
“The Association Between Patient and Family Engagement Practices and Patient Experience” is a slide presentation that covers the findings of a 2013–2014 survey conducted by the Health Research & Educational Trust and Gordon and Betty Moore Foundation. The survey examined patient and family…
Hospitals and health systems are extending their efforts to embrace environmental sustainability, especially when it comes to energy consumption, according to the 2015 Health Facilities Management Sustainable Operations Survey conducted with the American Society for Healthcare Engineering and the…
Succession planning is a high-stakes governance responsibility. The significant costs of protracted CEO searches and failed replacements are well-documented. Yet, data from the for-profit and nonprofit sectors continue to show that many boards aren’t focusing enough attention on succession planning…
Hospitals can build stronger connections to the community through popular social media sites and apps. Some hospitals are hiring full-time and freelance journalists to write stories and produce videos on health trends, news of the day and the hospital itself.
“We’re updating the site with two to…
Hospitals are making greater use of new technologies to improve emergency department throughput. Digital registration kiosks and bedside registration systems streamline the process, allowing patients to be treated more quickly. Electronic patient tracking boards can reduce wait times and improve…
Discover how hospitals can effectively utilize social media to engage with patients and communities. Learn more about the benefits and strategies in this comprehensive guide.
Consistently high-performing health systems and hospitals share a common trait. Their leadership teams are exceptionally humble. Regardless of the organization’s many accomplishments, including local, state and national awards, their board members, senior executives and…
Snapshot
A series of high-profile breaches underscored the vulnerability of online records and the ability of cyber-criminals to quickly adapt their tactics. Providers and vendors are intensifying efforts to protect data from prying eyes.
Health care organizations face a great deal of regulatory risk in physician-hospital contracts, billing issues, quality and privacy. For physician-hospital contracts, the laws, enacted to discourage fraud, require complex contracts along with a high level of documentation. Failing to follow the…