Operational Excellence
“The Association Between Patient and Family Engagement Practices and Patient Experience” is a slide presentation that covers the findings of a 2013–2014 survey conducted by the Health Research & Educational Trust and Gordon and Betty Moore Foundation. The survey examined patient and family…
Hospitals and health systems are extending their efforts to embrace environmental sustainability, especially when it comes to energy consumption, according to the 2015 Health Facilities Management Sustainable Operations Survey conducted with the American Society for Healthcare Engineering and the…
Succession planning is a high-stakes governance responsibility. The significant costs of protracted CEO searches and failed replacements are well-documented. Yet, data from the for-profit and nonprofit sectors continue to show that many boards aren’t focusing enough attention on succession planning…
Health care executives and boards no longer can lead with only one organization in mind. Value-based payment, along with a renewed emphasis on developing healthy communities, makes care coordination among community providers in multiple entities a necessity.
Hospitals are making greater use of new technologies to improve emergency department throughput. Digital registration kiosks and bedside registration systems streamline the process, allowing patients to be treated more quickly. Electronic patient tracking boards can reduce wait times and improve…
Discover how hospitals can effectively utilize social media to engage with patients and communities. Learn more about the benefits and strategies in this comprehensive guide.
Consistently high-performing health systems and hospitals share a common trait. Their leadership teams are exceptionally humble. Regardless of the organization’s many accomplishments, including local, state and national awards, their board members, senior executives and…
Snapshot
A series of high-profile breaches underscored the vulnerability of online records and the ability of cyber-criminals to quickly adapt their tactics. Providers and vendors are intensifying efforts to protect data from prying eyes.
Health care organizations face a great deal of regulatory risk in physician-hospital contracts, billing issues, quality and privacy. For physician-hospital contracts, the laws, enacted to discourage fraud, require complex contracts along with a high level of documentation. Failing to follow the…
The U.S. health care field is moving in a new direction — toward population health. The alignment of expanded access to care with the adoption of value-based reimbursement models has primed health care for unprecedented transformation. Succeeding in this new environment…