Operational Excellence

The headline on this month’s cover story can be taken in a couple of ways, but there’s one important way you as a board member should not take it. As the article makes clear, experience matters when it comes to running a hospital. A thorough understanding of health…
The U.S. health care field is moving in a new direction — toward population health. The alignment of expanded access to care with the adoption of value-based reimbursement models has primed health care for unprecedented transformation. Succeeding in this new environment…
Snapshot A series of high-profile breaches underscored the vulnerability of online records and the ability of cyber-criminals to quickly adapt their tactics. Providers and vendors are intensifying efforts to protect data from prying eyes.  
Recognizing the importance of social media is the first step in taking your hospital into the digital world. Understanding the value and the potential of this medium can help to leverage your community benefit programs and patient engagement in a way never possible before the advent of the Internet.
Hospitals are making greater use of new technologies to improve emergency department throughput. Digital registration kiosks and bedside registration systems streamline the process, allowing patients to be treated more quickly. Electronic patient tracking boards can reduce wait times and improve…
Hospitals can build stronger connections to the community through popular social media sites and apps. Some hospitals are hiring full-time and freelance journalists to write stories and produce videos on health trends, news of the day and the hospital itself. “We’re updating the site with two to…
Snapshot The dashboard is a quick, comprehensive way to keep trustees informed on hospital performance. But don’t neglect to update it as care and payment models change.   Board members who stick with the status quo and allow their dashboards to ossify risk missing the…
The two other most common payment models are Medicaid contracts with states or through a Medicaid health plan (60 percent) and direct contractual relationships with employers (24 percent), according to the American Hospital Association’s 2014 Survey of Care Systems and Payment.
Florida's Lee Memorial Health System is using several strategies to connect emergency department patients with mental health and/or substance abuse problems to the outpatient care they need.
Emergency physicians have noticed an increase in the volume of emergency department patients since the implementation of the Affordable Care Act on Jan. 1, 2014, according to a survey of American College of Emergency Physicians members. The poll, which sought to understand changes in ED patient…