Operational Excellence

When you agreed to serve on the board of a hospital, you probably knew that health care was changing. But I bet you didn't anticipate how sweeping that transformation would be — from how providers are reimbursed to how and where care is delivered; from medical technology that's…
Trustee Talking Points Trustee Talking Points Health care reimbursement is moving away from the fee-for-service model to value-based payment. The trend is being pushed by Medicare, private insurers and companies that provide coverage plans for their employees.…
Hospitals are making “substantial progress in improving safety,” according to an Agency for Healthcare Research and Quality report that found a 17 percent decline in hospital-acquired conditions from 2010 to 2014. That saved 87,000 lives and nearly $20 billion in health costs. HACs include adverse…
U.S. hospitals are embracing tried-and-true sustainability methods and launching new initiatives tailored to their individual budgets and staffing needs. Here’s a sample of initiatives underway, from the Health Facilities Management/American Society for Healthcare Engineering/Association…
Deeply held beliefs can blind boards to the true nature of change. It’s time to challenge the orthodoxies. In the early 2000s, the Nokia board debated creating a smartphone. The company’s wireless handset was the global best seller. Management believed consumers would not use a touch…
The American Hospital Association last month awarded its 2015 Shirley Ann Munroe Leadership Award to Vince Oliver, CEO and superintendent of Island Hospital in Anacortes, Wash. The award honors small or rural hospital leaders who have improved health care delivery in their communities through…
As a kid, I remember that the best roller coasters were the ones that were both terrifying and exhilarating. You knew it was really awesome when you couldn’t tell the difference between screams of joy or fright. It was fun to look at the pictures the amusement park would take at the same spot…