Operational Excellence

Is there a more intimidating phrase out there today than Big Data? It sounds like some sort of bully. Oh-oh, avert your eyes, Big Data is swaggering this way.
Innovation can fuel the organizational agility necessary to achieve breakthrough levels of value and performance in health care. This Workbook describes a four-step process that health system boards and leaders can use to develop a sustainable innovation capability. Drawing techniques and…
For years, Caitrin Houlihan sought solace in drugs and alcohol. She started smoking marijuana at age 12 and gravitated toward painkillers, angel dust, cocaine and heroin in her teens. “Where I grew up, it was very acceptable,” Houlihan, 38, says of her Boston neighborhood. “That’s how I knew how to…
Patients are morphing into health consumers, shaped by paying first dollar for health care services. At the same time, people have become multichannel omnivores of information and entertainment, enabled by mobile platforms and Wi-Fi networks available where they live, work and play. They’re…
Trustee Talking Points Trustee Talking Points Health systems now require enterprise data warehouses to create a foundation for future analytics. The shift from fee-for-service to value-based reimbursement is driving the need for sophisticated analytics systems that can…
As health care organizations and clinicians join together to address a broader spectrum of health needs, more attention is being focused on how to improve both individual and community health. For many reasons, the American Hospital Association, the Institute of Medicine, the Robert Wood Johnson…
Trustee Talking Points Trustee Talking Points Performance data give Medicare and other payers the ability to measure the value of health services. Value-based competition will thoroughly disrupt health care markets and will favor innovative players. Providers will need to reconsider what…
Trustee Talking Points Trustee Talking Points Hospital leaders — executives and trustees — must pay attention to how facilities affect infection control and patient safety. Medicare and insurers are tying reimbursement to measures on health care-associated…