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Chair File: Telehealth’s Role in the Battle Against COVID-19
As our nation’s caregivers remain courageously entrenched in the battle against COVID-19, AHA is working to ensure that telehealth is realizing its potential as one of the most powerful health care tools in the arsenal.
The Science of Patient Experience
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] With the introduction of the Hospital Consumer Assessment of health care Providers and Systems (HCAHPS) survey, providers are constantly asking patients, “How did we do?” to measure overall patient satisfaction. In this session, Cynthia Hedricks suggests perhaps a more important question to ask of patients, and that is, “What happened?” Using principles borrowed from the scientific method, she evaluates the results of work focused on patient satisfaction as compared to that focused on the patient experience.
Joint Commission Accreditation: Helping Hospitals Provide Safe and Quality Care to Patients
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] As part of its mission, The Joint Commission is committed to improving health care safety by evaluating hospitals and inspiring them to excel in providing safe and effective care of the highest quality and value. This session will focus on the components of the accreditation process that are design to help organizations identify potential risks and implement improvement strategies that will be sustainable over time. The presentation will include an overview of the Survey Analysis for Evaluating Risk™ (SAFER™) matrix.
Hire, Train, Retain: The Ups and Downs of a Comprehensive Engagement Strategy
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] Early in 2015, the continuing care center at UR Medicine/Thompson Health had a projected annual turnover of approximately 60 percent. In a climate where their industry turnover and employee dissatisfaction were at critically high levels something had to be done. A “full court press” was applied to turn around the downward spiral with the ultimate goal of a better work/life balance by the elimination of mandatory overtime for aides. After a series of focus groups and a review of employee engagement results, a strategy was established that encompassed inventive hiring techniques, training/onboarding initiatives, and innovative retention techniques that really made a difference by helping improve employee engagement and reduce turnover. This session will provide participants with innovative strategies and tools that helped Thompson Health hire, train and retain their team. Learn from their successes and failures (fail is not a bad four letter word).
Demonstrate HR's Value-Add in the 21st Century
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] 2017 was a year of unprecedented scandal and embarrassment for top leaders in virtually every field of endeavor. Accusations of untoward behavior rocked the country and produced a powerful movement that placed a spotlight on some of America's ugliest workplace secrets. Bad behavior among an organization’s most powerful ranks will result in public scrutiny, loss of talent and ultimately impact to the bottom line.
As trusted advisers and culture stewards, HR professionals play an integral role in ensuring respect and accountability in the workplace. If there was ever a time for HR to demonstrate its value-add, it is now. This session will provide HR leaders with strategies to: confront troubling behaviors and engage in dialogue with C-Suite leaders about personal brand pit falls and preventable blunders; re-tool the HR "playbook" to effectively respond to allegations of sexual harassment and other troubling behaviors in the age of social media; articulate the business case for robust sexual harassment and personal brand management training within health care organizations.
Surviving a Sexual Harassment Crisis and Creating a Stronger Culture in Its Wake
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] As #METOO and #TIMESUP now sweeps the nation, experienced HR leaders are working to make meaningful change happen before their organization becomes the next target. But what happens if despite your best efforts, your organization is the subject of one or more high profile sexual harassment complaints?
A Vision for the Future: Nursing and HR
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] The mission of any health care organization centers around providing quality patient care. Quality patient care requires well equipped caregivers. This session will offer insight into factors influencing nurse executives as they seek to build a solid workforce. It will discuss the Future of Nursing Institute of Medicine (now the National Academies of Medicine) Report and the ANCC Magnet Recognition program which recognizes the responsibility nurses have to society to provide care, and have delineated standards of excellence for nursing. The report and recognition have profoundly shaped nursing over the past decade and have laid a foundation for the future. The implications of these standards are relevant to HR and the recruitment and retention of nurses.
The Changing Face of Employment Drug Testing
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] Explore a number of issues and recent developments that may require you to re-evaluate your drug screening practices. Examine topics such as an employer’s rights and responsibilities with respect to applicant and employee use of medical and recreational marijuana. This session will also cover topics such as the Americans with Disabilities Act; often-overlooked legal requirements that may apply when conducting employment drug screening, including notification requirements under the Fair Credit Reporting Act as well as various state notification laws; and issues and common misconceptions that arise when employers seek to test for highly abused prescription painkillers, heroin, or newly developed “designer” drugs.
Using Data Analytics to Build an Elite Talent Acquisition: An Adventist Health System Case Study
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] Implement an advanced analytics platform to measure recruitment performance across key dimensions: Quality of Hire, Speed, Productivity, Process Efficiency, Cost and Customer Satisfaction, and use data to: Benchmark against industry peers; Celebrate success; Create/drive performance improvement initiatives; Quantify ROI to key executives within the organization.
I Hear You But I’m Not Really Listening: Feedback Triggers That Shut Us Down
On-Demand Educational Webinars
[ON-DEMAND CONFERENCE SESSION] Interested in recognizing your own personal leadership challenges and opportunities? How well do you take in feedback? We know that feedback is essential for development, growth, and healthy relationships – but most of us dread and dismiss it. That’s because feedback sits at the heart of two conflicting human desires: we want to learn and grow but we also want to be accepted and respected just as we are now. Receiving feedback effectively is strongly connected to emotional intelligence, personal success, learning organizations and a high-performance culture.