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Elevating Leadership: A Framework for Effective Opportunity Assessments and Problem Solving (Part A & B)
Presentation Resource
Participants will gain an appreciation for bringing focus on a specific problem or question amidst complexity, setting priorities, channeling data collection and analysis to the specific question, and developing clear answers or recommendations.
Persuasion
Guides/Reports
Definition: Develop techniques to market and encourage adoption of new ideas or products based on understanding of human psychology and consumer behavior.
Open Collaboration
Guides/Reports
Definition: Create new products or services by engaging a large number of contributors and making the results readily accessible to all
Circle of Life honoree handles palliative challenges on Southern border
University Health System in San Antonio, Texas, serves a complex patient population on the U.S.-Mexico border, which includes complex palliative and end-of-life care. As a 2019 Circle of Life Award honoree, UHS manages to serve immigrant populations by targeting specific needs.
Communicating During Times of Transition (Advanced)
Presentation Resource
Drawing on the work of "Managing Transitions" by author William Bridges, this workshop will explain the process, provide practical tools, and give real-world examples of successful implementation.
The Newest Megatrend in Healthcare: Performance Transparency Using Big Data
Presentation Resource
In this session, learn how true transparency offers the opportunity to optimize the performance of large physician networks, with huge potential gains in efficiency, cost, and outcomes.
Using a Patient-Centered Approach for a System-Wide Website Redesign
Presentation Resource
To make its website as sweet as the town's iconic chocolate bar, Penn State Milton S. Hershey Medical Center took a patient-centered approach when redesigning its web presence. In this session, hear how Penn State used patient input throughout the redesign and how those approaches influenced the design direction.
Design Thinking at the Intersection of Voice and Experience (Advanced)
Presentation Resource
Behavior drives experience... experience informs brand... and voice is the driving force that moves consumers to take action. Examples of how two hospitals are leveraging innovation and design into team behavior will inspire executives to embrace the adjacent possible.
How to Make Your Patient Portal Indispensable
Presentation Resource
Before Facebook, YouTube, or even an electronic health record system, MD Anderson implemented its patient portal. It has since become a critical component of the patient's journey with over 75 percent usage. Attendees will learn how to exceed the national average of 36 percent with tools like real-time results release, self-service, and incorporating social work and patient advocacy.