Resource Library

Health care leaders are learning more about burnout and working together to better address it.

The next curve of systemization is leveraging additional opportunities to achieve greater synergy across health care organizations.

Is granting an outgoing trustee ‘emeritus status’ a thing of the past?

High performing boards learn how to make decisions at the right time using the right processes.

By adopting practices that embrace innovation, boards are better prepared to plan for change.

Continued changes in health care, both evolutionary and revolutionary, will require a steady hand and an open mind.

Governance restructuring efforts of eight health systems provide lessons on redefining what it means to be a community board.

Organizations must rethink their approach to build customer engagement and loyalty.

With training and support, physicians can become effective team leaders.

Boards can advocate for policy changes or ways to harness community resources.

Staying forward-focused as a trustee requires a combination of time management, prioritization and preventive efforts.

As payers shift financial risk to providers through more advanced payment models, trustees will need to help their organizations build new capabilities for succeeding under these payment arrangements.

Health care boards that take a broader view of “quality” and incorporate measures that reflect this understanding are better able to assess performance in the right areas.

The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.

Up-to-date, clearly written and concisely constructed bylaws can support oversight of current performance and enable an organization to nimbly confront challenges to its viability.

Education, preparation and collegiality can empower physician and lay member trustees to make fair and thoroughly vetted decisions.

Health systems that take the time to assess the role and value of subsidiary boards, and invest in educating their members, can maintain a key community connection that might otherwise be diminished or lost.

The best boards revisit their committee structures, responsibilities and information flow to ensure detailed oversight while devoting more time to strategic and policy issues.

For effective cultural stewardship, boards need to promote behavioral expectations for patient care and make sure that espoused values and norms are respected throughout the organization.

Millennials use the health care system in a unique way. Trustees must be attentive to their views and recruit them to the board for its long-term sustainability.