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AHA Associate Podcast Series | Hospital IQ
In this episode, Kathleen Wessel is joined by Lee Wallace and Rob Grayhek, Client Outcomes Advisors for Hospital IQ. Together, they discuss how optimizing hospital discharge practices can ensure a safe and timely discharge, thus making more beds available for patients that need them. Listen in for approaches to avoid discharge delays, improve capacity and ultimately enhance the patient experience.
Role of Hospitals: University Hospitals
All employees at University Hospitals, based in Cleveland, are aligned around its Zero Harm initiative: zero clinical harm, zero suffering from a poor patient experience, zero inequities and zero wasted resources.
Role of Hospitals: Inova Health
Health care disparities exist among the LGBTQ community because patients often times refuse to seek treatment or assistance worrying that health care providers may not respect their gender identity or sexual orientation. Inova Health opened the first medical clinic in Northern Virginia, called Inova Pride, dedicated to the health and well-being of the LGBTQ+ community.
Role of Hospitals: WellSpan Health
WellSpan Health, which serves central Pennsylvania and northern Maryland, has bolstered its efforts to become a more diverse and data-driven culture, resulting in positive outcomes for patients and staff.
Supporting Behavioral Health | Strengthening the Health Care Workforce
Reducing stigma and improving access to behavioral health services for the health care workforce, combined with fostering human resilience can improve mental and often physical health, reduce the total cost of care, reduce suicide, and support a healthy workforce.
Workplace Violence Prevention | Strengthening the Health Care Workforce
Even before the COVID-19 pandemic, hospitals and health system teams experienced violence, from bullying and incivility to active shooters, intimate partner violence, cyberattacks, homicides and suicides. However, the compounding trauma of the pandemic has heightened the need to create a safer workplace, both physically and psychologically, and a more resilient workforce.
Data and Analytics | Strengthening the Health Care Workforce
Data is not the first thing one thinks of when addressing workforce issues, but data can identify trends, measure engagement and inform decisions about where resources are needed, how your organization compares to others, and determine if you are making progress. As you engage with your internal data, it also is important to understand overall economic trends in your local community, region and nationally that could impact your workforce.
Technological Supports | Strengthening the Health Care Workforce
Hospitals and health systems across the country have invested in technologies to support population health management, clinical integration, convenience and access for patients. Technology also can play a critical role in supporting the health care workforce. There is a broad range of technologies that can be utilized to support the workforce, including machine learning, artificial intelligence and marketplace platforms.
Section 2 - Data and Technology | Strengthening the Health Care Workforce
Section two of the guide focuses on data and analytics, as well as technological supports.
Section 3 - Building the Team | Strengthening the Health Care Workforce
The third section of the guide describes strategies around recruitment and retention, diversity and inclusion, and creative staffing models.