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A Rural Hospital's Push to Move Patient Satisfaction From Better to Best in the Emergency Department
The patient experience as measured by patient satisfaction scores is an organizational goal.
Rehabilitation Patient Journey to Discharge
Customer satisfaction performance is a hospital strategic goal.
Improving Heart Failure Discharge Outcomes--The Project RED Pilot
Using FOCUS-PDCA, the hospital identified an opportunity to decrease the 30 day readmission rate for heart failure patients.
Patient Navigation Program--An Avon Foundation Safety-Net Project
Three patient navigators are used to advocate on behalf of women with abnormal breast findings on mammograms. The main goals of the program are to remove barriers to making appointments (e.g.
Health Literacy: Initiative to Advance Patient-centered Care
A team was created to ensure that all patients regardless of race, ethnicity, language, disability and sexual orientation received the same level of care.
CHF Readmission Reduction
Data suggests that the hospital has a three year (2006-2009) CHF readmission average of 24.2 percent.
Reducing 30-Day Readmission Rates through Targeted Population Interventions
Since 2010, the academic medical center has been supporting a program to reduce 30-day all cause readmission rates by targeting efforts on a subset of patient populations each year.
Goals of Care Conversations as a Method of Coordinating Care
During 2011, the hospital joined the IHA Project Re-Engineering Discharge (RED) collaborative to reduce avoidable hospital readmissions.
Timely Discharges and Reducing Readmissions
Good Samaritan Regional Health Center's medical unit required four hours, 18 minutes to discharge an inpatient once the discharge order had been written.
Performance Improvement: A Multidisciplinary Approach
The quality assurance department developed a system for tracking quality indicators in every department of the hospital.