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What Will It Take to Win the Consumerism Challenge?

If hospitals and health systems are to compete effectively in the battle for consumer loyalty with outside mega disruptors in outpatient care, they must bridge a widening gap between their organizational priorities and capabilities. This extends to all sorts of consumerism initiatives — from improving the customer experience to offering more convenient access to care to providing price transparency and using digital tools to engage consumers.

Consumers Ready to Trade Health Device Data for Rewards

Consumers who use wearable devices to capture their health-related data have a message for health insurers who would love access to that information: Make us an offer. A recent Aite Group survey found that 62% of consumers are interested in sharing their connected-device data with payers if their plan offers incentives to do so.

7 Steps to Achieve Organizational Well-Being

With nearly half of all U.S. physicians experiencing burnout, along with nurses and other care team members, the financial costs to the field are mounting. A recent study in the Annals of Internal Medicine pegged physician burnout costs to the field at between $2.6 billion and $6.3 billion a year — with a calculated baseline of about $4.6 billion. These costs are associated with factors like turnover and reduced productivity.

Workforce planning and development

The AHA Committee on Performance Improvement’s new report explores key components of workforce. It is intended to foster a national conversation about why the alignment between workforce planning and development and operations is critically needed now. Changing care delivery models, changing payment models, increasing numbers of people accessing care, an aging population, aging caregivers and more patients presenting with comorbidities – all require us to focus on the workforce of today and tomorrow.

AHA’s Institute for Diversity and Health Equity helps organizations build a diverse pipeline of leaders

In this AHA Stat blog, Institute for Diversity and Health Equity President and CEO Duane Reynolds highlights various resources, programs and efforts to help build and promote a diverse pipeline of health care leaders.

USP releases new and revised chapters for compounding

ASHE is developing a new resource to help facilities comply with the revised standards

Building community-centered care

Six strategies health systems are leveraging in the planning and design of new off-site facilities

Homage to nature’s healing power

Designers weave nature into the interior and exterior of the Asplundh Cancer Pavilion

Ambulatory care pavilion updates care in its region

Westchester Medical Center’s ambulatory care pavilion is the largest health care project to be built in its area in more than four decades