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Addressing Disruptive Behaviors in Health Care
Dr. Kyle Rehder, MD, FCCM, FCCP, Medical Director, Duke Center for Healthcare Safety and Quality, investigates why disruptive behaviors, incivility, and other unprofessional behaviors are common among hospital staff, and presents data demonstrating the impact of such behaviors on workplace culture and patient outcomes. Dr. Rehder then discusses practical strategies to curtail these behaviors in your organization. (Webinar presented April 8, 2020)
High-Performance Teamwork in Incident Management
Erin Eckert, MPA, Education Coordinator, Duke Center for Healthcare Safety and Quality, discusses how TeamSTEPPS supports the teamwork principles underlying the National Incident Management System (NIMS). Erin also discusses common challenges to effective teamwork in incident management – both within organizations and across organizations – and the TeamSTEPPS tools that can be used to overcome them. (Webinar presented May 13, 2020)
Telehealth: Teams Transform Health Care
Barb Edson, BSN, MBA, MHA, Executive Director for the University of North Carolina Health Care System (UNC HCS) Virtual Care Center shares her experience planning and implementing a telehealth program, including several case examples of how teamwork is critical to telehealth workflows. (Webinar presented June 17, 2020)
Team Overboard: How to Get Your Team Back in the Boat
All teams get tossed about at times and lose their momentum. Leaders must learn how to assess their team’s current momentum and bring the team back toward the goal of compassionate patient-centered care. Jan Brauer, RN, BSN, MA and Rhonda Fischer, RN, BSN, CEN of Providence Hood River Memorial Hospital, teach how to recognize current levels of engagement, identify steps to regain momentum, and build resilient teams for the next time your team’s boat is rocked. (Webinar presented July 16, 2020)
Perfecting Prone Protocols in the Face of a Pandemic
This webinar, sponsored by Hillrom, reviews the need to prone patients diagnosed with acute respiratory distress syndrome (ARDS). Jessica Montanaro, MSN, RN, Assistant Nursing Care Coordinator at Mt. Sinai and Neal Wiggermann, PhD, CPE, Research Scientist at Hillrom review the need to prone patients diagnosed with ARDS and look to the experience of one extraordinary care unit in New York as they worked to adjust their protocol during the COVID-19 pandemic. (Webinar presented September 16, 2020)
Psychological Safety and Building Strength in Teams
Teams under stress require a solid base of trust, comfort in speaking up, team support, established team values, leadership alignment and communication tools. Sanne Holbrook Henninger, MSW, LCSW, Ed D discusses how concepts of psychological safety, performance improvement and TeamSTEPPS can be used to build action plans for helping teams in crisis. This session offers an overview of tools and activities but also offers interventions with examples. (Webinar presented September 9, 2020)
Obstetrics Team-Based Approaches Improve Value
In partnership with The Value Initiative, this webinar highlights the importance of teamwork when detecting and coordinating critical obstetric emergencies. Elissa Concini, MSN, RNC-OB and Rachel Cunniffe, MSN, RNC-OB from Geisinger Health and Diana Contreras, MD from Atlantic Health System share their journey of providing better team-based care during labor and delivery, along with building a culture of collaborative care. (Webinar presented October 14, 2020)
Same Storm, Different Boat: Using TeamSTEPPS Strategies to Navigate Unchartered Waters of Virtual Learning
This webinar explores ways to transition and engage elements of team training to virtual learning. Online strategies for effectively implementing TeamSTEPPS and engaging remote learners are discussed for practice and academic settings. An interprofessional education strategy adapted for online learners and lessons learned are shared by Laura Goliat, DNP, RN, Patricia A. Sharpnack, DNP, RN, and Phyllis H. Kronk, DNP, RN-BC from Ursuline College. (Webinar presented November 11, 2020)
Engaging Patients and Families as Safety Champions and Change Leaders
This webinar helps established team leaders across the care continuum discover how to use evidence-based teamwork tools to engage patients and family member as safety champions. Sue Collier, MSN, RN, FABC, Chief Engagement Officer of Patient Centered Innovation, Inc. provides practical examples of how to elevate patient and family engagement practices in daily operations. (Webinar presented December 9, 2020)
A Path Forward - Lessons from the Field in Well-Being
Elisa Arespacochaga, MBA, Vice President with the American Hospital Association’s Physician Alliance looks at the drivers of burnout and shares organizational steps for addressing well-being in your organization. Additionally, she discusses strategies for creating personal supports and scaling interventions in light of the COVID-19 pandemic. (Webinar presented January 13, 2021)