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Empowering a Healthy Culture
Trustee Articles
Boards need to assess troubled areas in their organizations, set goals for improving the culture, and hold leaders accountable for change.
What Boards Need to Know about the New CMS QAPI Requirement Jun 28
CMS's QAPI program is intended to ensure that hospitals have in place active and effective systems to examine the care they provide, identify problems that contribute to patient harm or poor performance and take steps to remedy those problems with appropriate follow up to ensure performance has improved. In updating this interpretive guidance, CMS is emphasizing its expectation that governing boards must oversee the quality of care provided. During AHA’s webinar, participants will hear from Nancy Foster, Vice President, Quality and Patient Safety, AHA about these new requirements and learn how to prepare your board to meet them.
Stewards of the Patient Experience: The Trustee’s Key Role
Trustee Articles
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.