Performance improvement
Jun 14, 2023
CMS's QAPI program is intended to ensure that hospitals have in place active and effective systems to examine the care they provide, identify problems that contribute to patient harm or poor performance and take steps to remedy those problems with appropriate follow up to ensure performance has…
Sep 6, 2019
The sample dashboards that follow provide examples for a multihospital system as well as a single community hospital.
Sep 6, 2019
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.
Jun 11, 2019
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.
Feb 14, 2019
Boards can foster patient-centered care by encouraging meaningful conversations during patient encounters and by incentivizing clinicians.
Feb 14, 2019
Boards need to assess troubled areas in their organizations, set goals for improving the culture, and hold leaders accountable for change.
Feb 14, 2019
Sustainable change requires a strategy to align improvement efforts and act on the interdependencies of four performance domains.
Feb 14, 2019
While your organization may strive to improve safety, patient experience, workforce engagement and clinical quality as discrete performance domains, your leadership — and your resources — may be convened around multiple strategies and action plans. Without a single strategy that aligns improvement…