Patient and Family Education/Engagement

Trustee talking points The 2014 birthrate for women ages 25 to 29 was 106 births per 1,000, just slightly higher than the rate of 101 per 1,000 women ages 30 to 34, according to the Centers for Disease Control and Prevention. The only growth in U.S.
John Combes, M.D., president of the American Hospital Association’s Center for Healthcare Governance and the AHA’s chief medical officer and senior vice president, will retire in October after almost 12 years leading the association’s governance and physician leadership efforts.
Recognizing the importance of social media is the first step in taking your hospital into the digital world. Understanding the value and the potential of this medium can help to leverage your community benefit programs and patient engagement in a way never possible before the advent of the Internet.
Hospitals can build stronger connections to the community through popular social media sites and apps. Some hospitals are hiring full-time and freelance journalists to write stories and produce videos on health trends, news of the day and the hospital itself. “We’re updating the site with two to…
This was a classic case of staff-centered care. “Arrive 15 minutes early for your appointment,” the receptionist at my doctor’s office told me over the phone. “We have a new record system, so there’s some paperwork to fill out.” Well, finally, I…
Boards have a keen interest in quality, and they are helping their hospitals and systems to implement a variety of improvement strategies. One particularly effective tactic is building successful partnerships with patients and families by including patient and family advisers. A new guide from the…
One of the first — and sometimes only — place patients experience a hospital is the emergency department, where many first and lasting impressions are made. It’s known as the hospital's front door, but the ED is also the front line of care, concierge desk and the gateway through…
Snapshot By engaging patients with new services and technology, hospitals are heading off costly interventions and building loyalty. As Lisa Michaelis discusses various life coaching and wellness services offered by Mosaic Life Care, it might be easy to forget that she works for a hospital system.
A growing number of consumers are embracing electronic health records, and the significant boost in online access to health information may be increasing patient engagement in their care, according to findings from a study by the National Partnership for Women & Families. It also reveals how…