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Serving Older Emergency Patients with Extra TLC
Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.
Accelerating Progress Through Leadership Integration
Trustee Articles
Sustainable change requires a strategy to align improvement efforts and act on the interdependencies of four performance domains.
Empowering a Healthy Culture
Trustee Articles
Boards need to assess troubled areas in their organizations, set goals for improving the culture, and hold leaders accountable for change.
Balanced Scorecard for Achieving Leadership Convergence and Accelerating Performance Improvement
Dashboards/Scorecards
While your organization may strive to improve safety, patient experience, workforce engagement and clinical quality as discrete performance domains, your leadership — and your resources — may be convened around multiple strategies and action plans. Without a single strategy that aligns improvement efforts and acts on the interdependencies of vertical domains, siloed planning can undermine workforce coordination and sustainable change.
Redefining the Physician’s Role as Care Team Leader
Trustee Articles
With training and support, physicians can become effective team leaders.
What Boards Need to Know about the New CMS QAPI Requirement Jun 28
CMS's QAPI program is intended to ensure that hospitals have in place active and effective systems to examine the care they provide, identify problems that contribute to patient harm or poor performance and take steps to remedy those problems with appropriate follow up to ensure performance has improved. In updating this interpretive guidance, CMS is emphasizing its expectation that governing boards must oversee the quality of care provided. During AHA’s webinar, participants will hear from Nancy Foster, Vice President, Quality and Patient Safety, AHA about these new requirements and learn how to prepare your board to meet them.
Stewards of the Patient Experience: The Trustee’s Key Role
Trustee Articles
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.
Understanding Your Physician Employment Strategy
Trustee Articles
Oversight of an employed physician network is a new and evolving role for your board. Focus on five key issues, and adopt three best practices, to help the network succeed.