Consumerism
Patient Experience
Focus on Consumerism to Drive Health Care Value
Boards can understand their patient population better by being “consumer-centric”
By Priya Bathija
During an executive forum in the early days of AHA’s The Value Ini
Snapshot
The American Hospital Association’s incoming president and CEO says that successful advocacy isn’t just about lobbying on Capitol Hill. Performance improvement in the field and advancing better care for patients and communities also make hospitals strong advocates.
In health care, there is no more business as usual. Health care organizations today face new challenges, and opportunities, from retail players, technology startups, consumerism and others. This gatefold exerpts two infographics from The Society for Healthcare Strategy and Market…
Snapshot Faced with growing financial responsibility for their health care, individuals are behaving more like consumers when making care decisions. They want more information, more convenience and better service than many hospitals currently provide. Forward-thinking health systems already are…
Snapshot Patients' ability to pay premiums and out-of-pocket costs is shrinking. They also need more convenient care. Are hospitals listening?