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Catching up to Consumer Expectations for Access
Trustee Articles
Organizations must rethink their approach to build customer engagement and loyalty.
Helping Boards Have Productive Conversations about Quality of Care
Trustee Articles
Health care boards that take a broader view of “quality” and incorporate measures that reflect this understanding are better able to assess performance in the right areas.
Competency-Based Governance Toolkit
Trustee Articles
The role of a health care organization trustee gets more complicated and more sophisticated every day. Pressures are increasing simultaneously for higher quality, lower cost, more transparency and accountability, and use of evolving and evermore expensive technology.
Aligning Care Delivery to Emerging Payment Models
Trustee Articles
As payers shift financial risk to providers through more advanced payment models, trustees will need to help their organizations build new capabilities for succeeding under these payment arrangements.
3 Digital Strategic Priorities for the Next Normal
Facing a new reality, health care providers will need to make major changes in care models, cost structure and the use of digital technology to recover.
Six Ways a Trustee Can Help Create an Ideal Culture
Trustee Articles
What is the board’s role in shaping culture? Several health care leaders offer advice that reflects the diversity of their experiences.
Strengthening Culture through Good Governance Practices
Trustee Articles
For effective cultural stewardship, boards need to promote behavioral expectations for patient care
and make sure that espoused values and norms are respected throughout the organization.
Nurses in the Boardroom
Trustee Articles
A board member/trustee with a nursing background brings a unique voice to governance conversations focused on the Triple Aim. Nurses bring expertise in and valuable perspectives about community health, quality, safety, patient experience, workforce development, staff engagement and financial stewardship.
Regionalization and Systemization in Philanthropy
Trustee Articles
The health care field is changing. Hospitals are partnering with other health care providers and experimenting with new ways to create centers for excellence, as well as better integrate care within the community. By finding non-traditional ways to move care into communities, hospitals become more accountable and patients can experience improved wellness, expanded services and access to even better quality care. These activities can also involve mergers and acquisitions. These changes can affect areas of the organization responsible for advancing philanthropy.