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Improving the Patient and Family Experience

The AHA’s new resource “Patient and Family Advisory Councils Blueprint” outlines seven steps to successfully launch a meaningful and impactful PFAC.

A New Framework for Working with Patient and Family Advisers

Boards have a keen interest in quality, and they are helping their hospitals and systems to implement a variety of improvement strategies.

By the patient, for the patient

By the time Warren J. Smith III met Kavita Bhavan, M.D., he had had dozens of surgeries stemming from a motorcycle accident that shattered his leg.

How to Improve the Patients ED Experience

One of the first — and sometimes only — place patients experience a hospital is the emergency department, where many first and lasting impressions are made.

Lower-cost Ways to Strengthen Patient Engagement

Snapshot By engaging patients with new services and technology, hospitals are heading off costly interventions and building loyalty.

Combes to Retire as CHG President in Fall

John Combes, M.D., president of the American Hospital Association’s Center for Healthcare Governance and the AHA’s chief medical officer and senior vice president, will retire in Octo