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17 Results Found
Surviving Disruption in Health Care
Trustee Articles
Health care providers must draw lessons from the core capabilities of successful companies in the internet economy.
Intermountain Healthcare Embraces Transformation
Trustee Articles
Utah-based Intermountain Healthcare continues to transform itself to best adapt to the demands of the changing health care environment. As part of the current transformation, the health system has organized its leadership to optimize the interdependencies of safety, quality, patient experience and workforce engagement. Under this construct, the system streamlines decision making, minimizes waste and redundancy, and positions the organization to deliver exceptional patient-centered care.
Recalibrating ‘Systemness’ in a New Technology Era of Health Care
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Catching up to Consumer Expectations for Access
Trustee Articles
Organizations must rethink their approach to build customer engagement and loyalty.
What Makes Your Organization Special?
Using insights on humanizing brand experience, boards can better engage health care consumers and maintain and build trust in a post-COVID-19 world.