Hospital and health system boards and leadership can advance their understanding of telehealth and how it fits into organizational priorities by considering the following questions:
- To what extent is our hospital/health system currently providing telehealth services, including the capability to remotely monitor patients?
- What benefits do or could our patients, clinicians and organization as a whole experience from the provision of telehealth services? (Sample benefits might include: enhanced care quality, better access to care, greater satisfaction with the patient care experience, lower costs, etc.)
- How might our capability to provide telehealth services affect our organization’s ability to continue to deliver quality, cost-effective, accessible care for patients?
- What are the key risks and challenges that affect our organization’s provision of telehealth services and how are we addressing them? (Issues might include: coverage/ payment limitations; professional licensure and credentialing issues; online prescribing requirements; malpractice and professional liability insurance coverage; privacy, security and fraud and abuse issues; access to broadband technology, etc.)