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Making Sense of Hospital Quality Ratings

Every day, it seems that a new hospital quality scorecard is released, sparking news stories about how hospitals compare with one another and against nationwide benchmarks.

Ten Ways to Improve the Board's Use of Quality Measures

Trustee Articles
Hospital and health system boards are being overwhelmed by hundreds of quality indicators from numerous sources. Many are required or linked to payment incentives, but some are part of voluntary improvement programs. Amidst the deluge of numbers, leaders could miss valuable, potentially actionable information.

Understanding Quality Report Cards: A Board Discussion Guide

Discussion Questions & Templates
Scorecards aren’t going away: consumers want help distinguishing one hospital from another, and these reports offer the promise of synthesizing complex information for worried patients.

Physician Organizations Should Drive Quality

A strong, consistent governance and leadership focus on doing what’s best for patients and communities is positioning physician organizations as significant drivers of improved quality and financia

Patient-focused Care Means Quality Comes First

High-quality, patient-centered care has always been imperative for health care providers and their boards.

Quality Dashboard Samples

View dashboard scorecards & indicators...

Why Nursing Home Quality Matters to Hospitals

Snapshot With reimbursement at risk from readmissions, hospitals are eager to collaborate with nursing homes to smooth the discharge process and provide staff training.

A Comparison of External Quality and Safety Scorecards

A Comparison of External Quality and Safety Scorecards

Charleston Area Medical Center Creates Culture of Quality in Winning Baldrige Award

This year’s winner of the National Institute of Standards and Technology’s Malcolm Baldrige National Quality Award in the health care category, Charleston (W.Va.) Area Medical Center