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What Makes Your Organization Special?

Using insights on humanizing brand experience, boards can better engage health care consumers and maintain and build trust in a post-COVID-19 world.

Intermountain Healthcare Embraces Transformation

Trustee Articles
Utah-based Intermountain Healthcare continues to transform itself to best adapt to the demands of the changing health care environment. As part of the current transformation, the health system has organized its leadership to optimize the interdependencies of safety, quality, patient experience and workforce engagement. Under this construct, the system streamlines decision making, minimizes waste and redundancy, and positions the organization to deliver exceptional patient-centered care.

Top 10 Emerging Trends in Health Care for 2021: The New Normal

Continued disruption will require health care boards to adapt their governance models to adapt to the unprecedented times.

Factors Affecting Health Care Affordability

Trustee Articles

Top 10 Trends for 2019

Trustee Articles
Consumerism, personalized medicine, digital technology and artificial intelligence are fundamentally changing the way health care is purchased, delivered and organized.

Catching up to Consumer Expectations for Access

Trustee Articles
Organizations must rethink their approach to build customer engagement and loyalty.

Surviving Disruption in Health Care

Trustee Articles
Health care providers must draw lessons from the core capabilities of successful companies in the internet economy.

Top 10 Trends to Watch (and Act Upon) in 2020

Trustee Articles
Continued changes in health care, both evolutionary and revolutionary, will require a steady hand and an open mind.