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How Health Care Is Evolving to Improve the Patient Experience
Michael Anne Kyle, R.N., MPH, Ph.D., an intensive care unit nurse and health policy expert, is leading a critical mission to simplify U.S. health care. Her research shows that patients often face “invisible costs” of time, stress and financial strain while trying to navigate the system.
3 Keys to Tampa General Hospital’s Patient Experience Makeover
Download the full Market Scan Trailblazers report “Elevating Patient Access and the Consumer Experience” to learn more about what can be done to improve patient access and elevate the patient experience.
Survey: Without a Top-Notch Consumer Experience, Expect Patient Flight
About one in five consumers switched providers in the past year and nearly 90% said they did so because the organization was hard to do business with, notes a recent Accenture report.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
3 Societal Shifts That Will Reshape Health Care by 2035
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.
Special Report: How Health Care Disruptors will Transform the Field in 2024
AHA Market Scan special report explores which companies aim to deliver transformational change in 2024.
Success Stories in Driving Quality and Safety Improvement
Join us on Thursday, Dec. 7, 2023, from noon until 1 p.m. CT, for AHA’s Leadership Scan on “Bringing a ‘Systemness’ Focus to Quality, Safety and Patient Experience: How to drive repeatable improvement through uniformity and greater transparency.”
The Buzz from the 2023 AHA Leadership Summit
Here’s what experts say health systems will need to do to build a future-ready workforce, achieve health equity goals and deliver care closer to home.
NexHealth Secures $125 Million for Patient-Engagement Platform
NexHealth, a patient-engagement startup, announced that it secured $125 million in funding for its digital platform.