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Data for PI
Empowering front-line staff in performance improvement efforts is key to moving this work forward. Health care leaders discuss ways to achieve this, including modeling behavior, coaching, providing support and ensuring everyone on the team is moving in the same direction.
Health Care Moments of Truth Talks
These leadership videos highlight key elements for performance improvement work in hospitals and health systems: engaging C-suite leaders and board members, collecting and using data, empowering front-line staff, and ensuring performance improvement work is supported and prioritized.
The Future of Primary Care: New Models, New Incentives, and New Players
Guides/Reports
Panelists discussed the potential for better primary care models to bend the cost curve, the interplay between digital and in-person primary care, partnerships with hospitals and health systems, and the shortage of primary care providers. This report provides an overview of the key insights and takeaways from the forum.
Greeting the On-Demand Consumer with Transparency to Drive Urgent Care Growth (Advanced)
Presentation Resource
How can you profitably grow your urgent care business? Is it possible to delight consumers and physicians alike? How can you earn consumer respect and trust? How can you use urgent care to drive lifetime patient loyalty? This session covers Sentara Healthcare's journey to drive urgent care growth and profitability.
Design Thinking at the Intersection of Voice and Experience (Advanced)
Presentation Resource
Behavior drives experience... experience informs brand... and voice is the driving force that moves consumers to take action. Examples of how two hospitals are leveraging innovation and design into team behavior will inspire executives to embrace the adjacent possible.