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When the Customer Is Not Always Right
Janet Davis MSN, RN, NEA-BC, and Jeanette Karon discuss behavioral disruption in the health care environment and share solutions on how to improve staff safety while managing disruptive patients and visitors.
How Hackensack Meridian Health’s Lab Helped Accelerate Their Value-based Care Journey
Today’s podcast is brought to you by Quest Diagnostics.
[Special Edition] Impact of COVID-19 Pandemic on Hospital Quality Measurement Programs
In this Advancing Health podcast, Thomas Haederle discusses the pandemic's profound impact on CMS's Hospital Quality Measurement and Value programs.
Nursing Leadership in PFACs
It has been well established that Patient and Family Advisory councils (PFACs) are an excellent way to capture the patient’s voice and perspective.
A Year in the Life – King’s Daughters Medical Center, Brookhaven, Miss.
For this podcast, we honor our hospital heroes and focus on a year in the life of King’s Daughters Medical Center, Brookhaven, Mississippi from the perspective of KDMC's CEO, Alvin Hoover.
Members in Action: Presbyterian Healthcare Services
In this Members in Action podcast, Julia Resnick, Senior Program Manager at the AHA, is speaking with Dr. Nancy Guinn, medical director of Presbyterian at Home and Dr.
Value Rounds Series: Working Towards Value Together | Part 1
Brought to you by the American Hospital Association’s The Value Initiative and Physician Alliance, the “Value Rounds Podcast Series: Working towards Value Together” will feature leaders from the field to explore how clinicians and hospital leaders must work together to address health care value and affordability.
Value Rounds Series: Working Towards Value Together | Part 2
Joining us today for part 2 of the podcast series is Elisa Arespacochaga, Vice President of Physician Alliance at the AHA, in conversation with Dr.
Value Rounds Series: Working Towards Value Together | Part 3
Joining us today for part 3 of the podcast series is Robyn Begley, CEO of American Organization for Nursing Leadership (AONL), and CNO at the AHA, in conversation with Agnes Barden, Vice President of the Office of Patient & Customer Experience at Northwell Health and Robert Rose, Chief Nursing Executive, Central Market at Atrium Health.
A Hospital and a Community Work in Partnership During a Pandemic
In this podcast, Darren Henson, AHA’s director at the Institute for Diversity & Health Equity, explores how despite the COVID-19 outbreak, Loyola University Medical Center – serving the Chicago