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Webinars: Four Part Series on Healthcare Consumer Experiences and Expectations

Consumers’ health care expectations and experiences continue to evolve in the aftermath of the COVID-19 pandemic and there are myriad opportunities for action by legacy stakeholders and new market entrants. To draw a broader understanding of consumerism and establish a framework for action, the AHA hosted a webinar series conducted by Kaufman, Hall & Associates, LLC. This educational series is designed for hospital and health system leaders as they focus new models and resources on consumers and patients to improve access, convenience and outcomes in the post-COVID-19 environment.

ScionHealth Breaks Down Care Barriers with CRM

ScionHealth partnered with Loyal to interact with its patient population more easily via email and SMS, pushing appointment reminders and scheduling prompts.

Advancing Digital Patient Engagement — Opportunities for Differentiation | Transformation Talks

Mobile digital health technologies enable consumers to engage more deeply with providers. Learn three keys to meeting patients’ needs in this video.

Experience Design

Guides/Reports
Definition: Visualize human reactions and responses to an interaction between a person and product or service; apply this learning to develop a solution.