Resource Library

QualityExample Experience ScorecardAdapted from “The Board’s Role in Health Care Experience,” by Laura Orr and Katie Owens (Trustee Insights, Dec. 2023).

QualityThe Board’s Role in Health Care ExperienceTrustees have an opportunity to elevate their organization’s outcomes and performanceBy Laura Orr and Katie OwensIt is a pivotal time for our industry to assure the well-being and sustainability of health care organizations.

To navigate the choppy waters ahead, hospital and health system boards need to develop a plan to reengage all trustees and renew CEO and board leadership collaboration.

A WellSpan Health task force developed meaningful principles that signaled a changed approach to governance at the health system.

Holding board members accountable and addressing issues in a timely manner are essential to a successful boardroom culture.

Focused, strategic discussions in the boardroom can support organizational excellence.

Adding diverse members to a hospital’s or health system’s board can change the board’s culture for the better.