Toolkits on Quality and Patient Safety

Understanding quality scorecards: A primer for boards

The number of public quality scorecards for hospitals has increased exponentially in recent years as consumers take more interest in getting the most value for their health care dollar. These attempts at simplifying the complex hospital environment into laypeople’s terms often condense hospital performance on a select number of quality measures into a letter grade, star or ranking — much easier for the average stakeholder to understand than risk-adjusted infection rates.

Governance Quality Engagement Diagnostic

This diagnostic is designed to help boards and organization leaders identify challenges that may be impeding efforts to improve quality. Developed by Jim Conway, this resource draws on 20 years of personal governance experience as well as learning from the literature and the shared experience of trustees, executives, patients, family members, staff, teachers, and students.