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Decision-making Processes and Tools for Boards

Dashboards/Scorecards
As this grid suggests, good governance decision-making, when supported by a variety of board practices and tools, strengthens the board as a whole and its capacity to govern well.

Sample Patient Experience Dashboards

Dashboards/Scorecards
The sample dashboards that follow provide examples for a multihospital system as well as a single community hospital.

Balanced Scorecard for Achieving Leadership Convergence and Accelerating Performance Improvement

Dashboards/Scorecards
While your organization may strive to improve safety, patient experience, workforce engagement and clinical quality as discrete performance domains, your leadership — and your resources — may be convened around multiple strategies and action plans. Without a single strategy that aligns improvement efforts and acts on the interdependencies of vertical domains, siloed planning can undermine workforce coordination and sustainable change.