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Stewards of the Patient Experience: The Trustee’s Key Role
Trustee Articles
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.
Physician's Impact on Patient Satisfaction
Trustee Articles
Patient satisfaction scores are important metrics; they draw attention to the subjective experience of patients who received care from a hospital.
Serving Older Emergency Patients with Extra TLC
Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.
Accelerating Progress Through Leadership Integration
Trustee Articles
Sustainable change requires a strategy to align improvement efforts and act on the interdependencies of four performance domains.
Health System-Physician Relationship Continuum
Trustee Articles
This monograph will focus on the Board’s role in plugging into how these processes are carried out within their organizations and on how the Board role is evolving. Among other things, we will address the characteristics of relationships among health care organizations and physicians that, if nurtured and respected, will enable the challenges of tomorrow to be more easily surmounted.
Getting Strategic about Shared Decision Making
Trustee Articles
Boards can foster patient-centered care by encouraging meaningful conversations during patient encounters and by incentivizing clinicians.
Burnout in Health Care
Trustee Articles
Health care leaders are learning more about burnout and working together to better address it.
Understanding Your Physician Employment Strategy
Trustee Articles
Oversight of an employed physician network is a new and evolving role for your board. Focus on five key issues, and adopt three best practices, to help the network succeed.