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Improving the Patient and Family Experience

The AHA’s new resource “Patient and Family Advisory Councils Blueprint” outlines seven steps to successfully launch a meaningful and impactful PFAC.

How to Improve the Patients ED Experience

One of the first — and sometimes only — place patients experience a hospital is the emergency department, where many first and lasting impressions are made.

By the patient, for the patient

By the time Warren J. Smith III met Kavita Bhavan, M.D., he had had dozens of surgeries stemming from a motorcycle accident that shattered his leg.

A New Framework for Working with Patient and Family Advisers

Boards have a keen interest in quality, and they are helping their hospitals and systems to implement a variety of improvement strategies.

Lower-cost Ways to Strengthen Patient Engagement

Snapshot By engaging patients with new services and technology, hospitals are heading off costly interventions and building loyalty.

The healing arts

Imagine a care setting in which psychiatric patients can move to music with guidance from a principal dancer in a ballet company; in which a cellist plays in outpatient waiting rooms, distracting t

How Hospitals Can Make the Best Use of Social Media

Recognizing the importance of social media is the first step in taking your hospital into the digital world.

AHA seeks to strengthen services for trustees

Governance AHA seeks to strengthen services for trustees The American Hospital Association board of trustees in July approved a plan to strengthen the AHA’s role in s

Hospitals and food insecurity

As health care moves toward a population health paradigm that focuses on keeping people healthy, hospitals and health systems are recognizing the significance of the social determinants of health.

New views on womens services

Trustee talking points The 2014 birthrate for women ages 25 to 29 was 106 births per 1,000, just slightly higher than the rate of 101 per 1,000 women ages 30 to 34, according t