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Using Consumer Insights to Improve the Patient Experience
This article describes how organizations can approach efforts to improve the patient experience, including examples of strategies gleaned from other industries. The article also highlights how one progressive hospital—Community Hospital of the Monterey Peninsula—is using mobile and digital technology to gain insights and meet consumer needs in real time.
Call for Abstracts: The Role of Health Services Research in Advances in Cancer Prevention and Control
Health Services Research (HSR) and the Department of Public Health Sciences, University of Virginia School of Medicine are partnering to publish a Special Issue on The Role of Health Services Research in Cancer Prevention and Control.
Customizing the Health Care Experience for Seniors
Magazine & Journal Articles
This article details how the aging of the baby boomers will have a dramatic impact on the country.
Understanding Patients’ Social Needs
Trustee Magazine Articles
Health systems are developing ways to identify and address patients’ unique social needs that influence their health and outcomes of care
Special Issue on Age-Friendly Health Systems
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