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Important Steps to Eradicate Negativity in the Workplace
Magazine & Journal Articles
Joe Tye explains a number of important steps to eradicate toxic emotional negativity and promote a more positive and productive culture of ownership.
Hiring & Retaining the Right Staff
Technical Paper
With a focus on customer service and improving the patient experience, it is essential to hire people who are a good fit to your hospital during recruiting, hiring, and onboarding processes. The purpose of this paper is to provide you with proven strategies in attracting, interviewing, hiring and retaining staff.
Using Lean Management Strategically
Technical Paper
An Environmental Service's leader as a Lean leader needs to be patient, inquisitive, keenly interested in problem-solving, a good communicator, and a mentor who likes to see people succeed. This paper will propose a proven strategy for becoming a Lean department through the leader's eyes.
Comprehensive Training Program
Technical Paper
In his Fellow Paper, Michael Cataznaro analyzes the importance of a well-thought out comprehensive training program and the resources needed from all levels within a facility in order to be successful.
Encouraging Positive Change
Magazine & Journal Articles
A well-trained staff is the cornerstone of any Environmental Services Department. Well-developed and polished Shift Leads are even more important to the department’s growth and success. For that reason, Wheaton Franciscan Healthcare in Milwaukee, Wis., created a year-long Leadership Development Program for Shift Leads to sharpen their skills and help elevate the department’s level of service.
Workloading in Environmental Services
Magazine & Journal Articles
Workloading has a profound positive impact on everyone including the client, frontline staff, middle management, financial overseers, and organization as a whole. Of course, the opposite also is true. If environmental services workloading is not managed appropriately, the negative impact will affect everyone in your organization as well as your clients, and the outcome will be costly in terms of both dollars and reputation.
COVID-19 Culture Demands Human Leadership
[HR Pulse Article] By Linda Thompson, MBA, and Deborah Hicks, M.A.
How HR professionals can guide organizations through the uncertainty of our “new normal.”
As Challenges Mount for Hospitals and Health Systems, Unions Step Up Organizing Efforts
[HR Pulse Article] By Chris Cimino
Health care leaders have faced many challenges in recent years (e.g., serious staffing shortages, financial challenges caused by increasing costs and declining reimbursements, etc.); however, none more daunting than the COVID-19 pandemic that has sickened millions worldwide and will undoubtedly be remembered as the most significant crisis the field has ever confronted.
At Parkland Health, Workforce Engagement Is the Foundation of Patient Experience Improvement
HR Pulse Article
[HR PULSE ARTICLE]: The business case for nurturing a robust organizational culture in health care can be seen in some of the recent performance metrics coming out of Dallas-based Parkland Health & Hospital System. Since the launch of an integrated improvement strategy in 2015, the 850-bed safety net hospital has moved the needle on workforce engagement from the ninth percentile to the above the 30th percentile, decreased employee turnover by almost 2.5 percentage points in one year, increased the number of units with top-tier engagement by nearly 300% and consistently improved performance on the global Likelihood to Recommend metric — an indicator of patient loyalty.
Making a Difference: Success Stories for One of America's Best Employers
HR Pulse Article
[HR PULSE ARTICLE] When Forbes recognized Sentara Healthcare as one of America’s Best Employers this past spring 2018, Sentara’s senior leadership team was excited, honored — and pleasantly surprised. “We were unaware we were being considered,” explains Becky Sawyer, Senior Corporate Vice President and Chief Human Resources Officer for Sentara Healthcare.