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Features   8 Cover Story Patient Insights

AHA seeks to strengthen services for trustees

Governance AHA seeks to strengthen services for trustees The American Hospital Association board of trustees in July approved a plan to strengthen the AHA’s role in s

Reinventing the health care foundation board

Trustee talking points Philanthropy is growing in importance as health care transforms toward new models.

Bottom Line in Patient Safety and Quality

Improving patient safety is a goal at every hospital and health system. In fact, hospital and system trustees have a fiduciary responsibility to ensure high-quality, safe patient care.

Most Wired hospitals using tech to drive efficiency

Many hospitals and health systems across the country have put the technological pieces in place to drive efficiencies and improve patient care and the patient experience, but they still have room f

How to Improve the Patients ED Experience

One of the first — and sometimes only — place patients experience a hospital is the emergency department, where many first and lasting impressions are made.

Hospitals and health systems consider paths to increasing value

Trustee Talking Points Trustee Talking Points Performance data give Medicare and other pay

Charleston Area Medical Center Creates Culture of Quality in Winning Baldrige Award

This year’s winner of the National Institute of Standards and Technology’s Malcolm Baldrige National Quality Award in the health care category, Charleston (W.Va.) Area Medical Center

Serving Older Emergency Patients with Extra TLC

Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.

How to Create Exceptional Patient Experiences Without Exception

• Patient experience is growing in importance as a performance measure for hospitals, especially as patients become more savvy health care consumers.