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Physician's Impact on Patient Satisfaction

Trustee Articles
Patient satisfaction scores are important metrics; they draw attention to the subjective experience of patients who received care from a hospital.

Refocusing Clinical Workforce on Moments that Matter

The clinical workforce shortage is one of the most pressing problems in health care. Bold actions now are necessary to mitigate the challenge, and boards have a critical role to play in overseeing change. By giving clinicians the support they need to work with purpose and passion, health systems can build clinical capacity for today — and tomorrow.

Serving Older Emergency Patients with Extra TLC

Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.

Hospitals team up with Uber and Lyft to transport patients

Soon patients may have no excuse to miss a doctor appointment.

A New Framework for Working with Patient and Family Advisers

Boards have a keen interest in quality, and they are helping their hospitals and systems to implement a variety of improvement strategies.

What are Hospital and Health System Boards Facing in 2022?

I recently spoke with William (Bill) Menner about some of the challenges that hospital and health system boards are experiencing.