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Physician's Impact on Patient Satisfaction
Trustee Articles
Patient satisfaction scores are important metrics; they draw attention to the subjective experience of patients who received care from a hospital.
Refocusing Clinical Workforce on Moments that Matter
The clinical workforce shortage is one of the most pressing problems in health care. Bold actions now are necessary to mitigate the challenge, and boards have a critical role to play in overseeing change. By giving clinicians the support they need to work with purpose and passion, health systems can build clinical capacity for today — and tomorrow.
Serving Older Emergency Patients with Extra TLC
Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.
What are Hospital and Health System Boards Facing in 2022?
I recently spoke with William (Bill) Menner about some of the challenges that hospital and health system boards are experiencing.
Top 10 Emerging Trends in Health Care for 2021: The New Normal
Continued disruption will require health care boards to adapt their governance models to adapt to the unprecedented times.
Who Is Accountable for this Patient?
Trustee Magazine Articles
Payers in population health contracts are using claims data to identify the physician responsible for a patient’s health and spending. It’s an inexact science that can aggravate providers before empowering them.