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Sample Patient Experience Dashboards
Dashboards/Scorecards
The sample dashboards that follow provide examples for a multihospital system as well as a single community hospital.
Stewards of the Patient Experience: The Trustee’s Key Role
Trustee Articles
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.
How to Improve the Patients ED Experience
One of the first — and sometimes only — place patients experience a hospital is the emergency department, where many first and lasting impressions are made.
Survey findings about patient engagement and patient experience
“The Association Between Patient and Family Engagement Practices and Patient Experience” is a slide presentation that covers the findings of a 2013–2014 survey conducted by the Health Research &
Physician's Impact on Patient Satisfaction
Trustee Articles
Patient satisfaction scores are important metrics; they draw attention to the subjective experience of patients who received care from a hospital.
Serving Older Emergency Patients with Extra TLC
Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.
A New Framework for Working with Patient and Family Advisers
Boards have a keen interest in quality, and they are helping their hospitals and systems to implement a variety of improvement strategies.
Building hospitals to improve patient safety
Trustee Talking Points
Trustee Talking Points
Hospital leaders — ex