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It's Time to Rethink Your Board's Physician Strategy

Stewards of the Patient Experience: The Trustee’s Key Role

Trustee Articles
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.

Sample Patient Experience Dashboards

Dashboards/Scorecards
The sample dashboards that follow provide examples for a multihospital system as well as a single community hospital.

Governance Principles for Physician Organizations

Trustee Articles
Healthcare executive support can influence the value these organizations provide.

Understanding Your Physician Employment Strategy

Trustee Articles
Oversight of an employed physician network is a new and evolving role for your board. Focus on five key issues, and adopt three best practices, to help the network succeed.

Serving Older Emergency Patients with Extra TLC

Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.

Getting Strategic about Shared Decision Making

Trustee Articles
Boards can foster patient-centered care by encouraging meaningful conversations during patient encounters and by incentivizing clinicians.