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Improving the Patient and Family Experience
The AHA’s new resource “Patient and Family Advisory Councils Blueprint” outlines seven steps to successfully launch a meaningful and impactful PFAC.
A New Framework for Working with Patient and Family Advisers
Boards have a keen interest in quality, and they are helping their hospitals and systems to implement a variety of improvement strategies.
Combes to Retire as CHG President in Fall
John Combes, M.D., president of the American Hospital Association’s Center for Healthcare Governance and the AHA’s chief medical officer and senior vice president, will retire in Octo
How to Improve the Patients ED Experience
One of the first — and sometimes only — place patients experience a hospital is the emergency department, where many first and lasting impressions are made.
Hospital program gives wings to community
In the first months of 2015, Erie, Pa., experienced an uptick in violence, drug-related crimes and murders.
The healing arts
Imagine a care setting in which psychiatric patients can move to music with guidance from a principal dancer in a ballet company; in which a cellist plays in outpatient waiting rooms, distracting t
Hospital studies self-care program, with positive results
When leaders at Parkland Health & Hospital System in Dallas launched a novel program for administering long-term antibiotics to Parkland Memorial Hospital patients, they were seeking to address
Lower-cost Ways to Strengthen Patient Engagement
Snapshot By engaging patients with new services and technology, hospitals are heading off costly interventions and building loyalty.
By the patient, for the patient
By the time Warren J. Smith III met Kavita Bhavan, M.D., he had had dozens of surgeries stemming from a motorcycle accident that shattered his leg.
New views on womens services
Trustee talking points
The 2014 birthrate for women ages 25 to 29 was 106 births per 1,000, just slightly higher than the rate of 101 per 1,000 women ages 30 to 34, according t