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Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
4 Keys to Becoming a Data-driven Organization
A new report, “Leveraging Data for Health Innovation,” from the AHA Center for Health Innovation explores the trend of hospitals and health systems finding new ways to glean actionable insights from their data and provides a blueprint for leading a data-driven organization. It explores the explosion of health care data and top challenges facing provider organizations as they work to ensure data integrity, store vast amounts of data and learn how to utilize data to advance population health management and value-based care.
Data Literacy
Guides/Reports
Definition: Understand the principles of statistics, analytics, computer science, and predictive modeling to analyze and address complex problems and issue
Risky Business: How to Seize Future Growth Opportunities
Major transformational shifts in health care have made it difficult to visualize the path to future success. And building out an effective strategy — in which advancing innovation, making savvy technology investments and forging sound partnerships are givens — can be fraught with complexity, ambiguity and risk.