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Consumer Attitudes Changing on Accessing Care Remotely

The pandemic’s impact on how consumers access health care is being measured on a daily basis, and early data show dramatic increases in virtual care visits. Now, researchers and provider organizations are assessing how consumers’ experiences during the pandemic may affect how they access care in the future.

How to Reconnect with Patients as the Pandemic Slows

Many people during the pandemic lost trust and felt increasingly disconnected from other individuals, the media and the federal government. At the same time, there’s been an upswing in connections with employers, businesses and brands. This shift creates an opportunity for hospitals and health systems to fill a void.

Innovation Lessons from the Pandemic

It is no accident that so many hospitals and health systems performed at their best under the worst pandemic conditions. Lessons learned years earlier enabled organizations to excel under the stress of the pandemic.

Is Subscription-Based Digital Health on the Horizon?

COVID-19’s reset of the U.S. economy will reverberate well beyond the pandemic. For health care executives, the critical question is to what extent the business model and nature of competition in care delivery may change.

Digital Strategies Stall as Disruptors Advance

In the marathon that the COVID-19 pandemic has become, hospitals and health systems set a brisk early pace in transforming digitally. Telehealth services scaled rapidly as organizations adopted clinically integrated digital strategies and shifted how and where they deliver services. That momentum, however, has stalled as telehealth use dramatically leveled off since the pandemic’s peak, according to the Kaufman Hall 2021 Healthcare Consumerism Survey.

Studies Find That Remote Monitoring Advanced Care During Pandemic

Remote patient monitoring (RPM) has been a key component of value-based strategies like hospital-at-home and in certain specialties like palliative care, as well as managing patients with chronic diseases. Only recently have large-scale studies surfaced that measure the impact of RPM programs during the current health crisis. The findings from this research could help hospitals and health systems going forward as they continue efforts to reduce costs and improve outcomes.

Houston Methodist’s Digital-First Mindset Fuels Transformation

Leaders from Houston Methodist’s DIOP team — Digital Innovation Obsessed People — outlined during the AHA’s recent virtual Leadership Summit how they evaluate, prioritize and implement digital solutions throughout the system.

COVID-19 Response: Resilient Integrated Network Protects Patients, Employees & Community

Throughout the COVID-19 pandemic, Sutter Health has used the full breadth of our integrated system to help meet the needs of clinicians, staff and patients across Northern California. From investing in testing solutions at COVID-19’s onset, adapting swiftly to treat patients during the largest statewide surges and now, scaling to provide equitable access to vaccines — the resiliency of Sutter’s network stood up to each distinct phase of the pandemic, helping to protect the communities we serve.

A Fresh Perspective on Where Telehealth Growth Will Settle

During the height of the pandemic, McKinsey & Company issued a startling projection that as much as $250 billion of U.S. health care could become virtualized. A new McKinsey report notes that two-thirds of the office visits and outpatient care that they forecasted would be delivered virtually are now being delivered that way.

Patients to Pay More Out of Pocket for Virtual Care

Some health insurance reimbursement changes that helped fuel virtual care’s rapid rise during the early months of the pandemic are being eliminated. Health insurance giants UnitedHealthcare and Anthem are revising their telehealth reimbursement rules in ways that will increase patients’ out-of-pocket costs.