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At Parkland Health, Workforce Engagement Is the Foundation of Patient Experience Improvement
HR Pulse Article
[HR PULSE ARTICLE]: The business case for nurturing a robust organizational culture in health care can be seen in some of the recent performance metrics coming out of Dallas-based Parkland Health & Hospital System. Since the launch of an integrated improvement strategy in 2015, the 850-bed safety net hospital has moved the needle on workforce engagement from the ninth percentile to the above the 30th percentile, decreased employee turnover by almost 2.5 percentage points in one year, increased the number of units with top-tier engagement by nearly 300% and consistently improved performance on the global Likelihood to Recommend metric — an indicator of patient loyalty.
A Strategic Approach to Delivering Health Care Business Results Through Employee Engagement
ASHHRA Insider
[ON-DEMAND WEBINAR] Employee engagement has demonstrable impacts on overall employee performance and patient care. HR’s role is to increase organizational effectiveness by aligning engagement initiatives with organizational goals and culture. This webinar will examine a broad range of employee engagement initiatives which have proven to drive performance. You’ll learn techniques to create employee engagement metrics and tie them to operational performance measures including quality, safety, patient satisfaction, profitability and more. We’ll include a case study showing how a 23,000-employee, hospital-based organization employing specialty physicians and allied health professionals created a culture of engagement and saw positive business benefits as a result. Learn how the CHRO could confidently assert, “The practices with the most engaged leaders are the best performing practices in the organization.” Explore this opportunity to demonstrate how you can leverage employee engagement to drive stronger organizational results.
As Challenges Mount for Hospitals and Health Systems, Unions Step Up Organizing Efforts
[HR Pulse Article] By Chris Cimino
Health care leaders have faced many challenges in recent years (e.g., serious staffing shortages, financial challenges caused by increasing costs and declining reimbursements, etc.); however, none more daunting than the COVID-19 pandemic that has sickened millions worldwide and will undoubtedly be remembered as the most significant crisis the field has ever confronted.
Beyond Burnout and Engagement: A Systematic Method for Measuring and Addressing Health Professional Wellness
Burnout has been implicated in higher turnover, reduced patient satisfaction and worsened safety, but understanding the degree of burnout in a given health professional or team does not direct HR leaders to solutions. In this webinar, presenter Dan Shapiro, Vice Dean for Faculty and Administrative Affairs at the Penn State College of Medicine, demonstrates how to choose starting interventions for different institutional burnout profiles and identify the major variables impacting physician and nurse turnover.
Beyond Burnout and Engagement: A Systematic Method for Measuring and Addressing Health Professional Wellness
Burnout has been implicated in higher turnover, reduced patient satisfaction and worsened safety, but understanding the degree of burnout in a given health professional or team does not direct HR leaders to solutions. In this webinar, presenter Dan Shapiro, Vice Dean for Faculty and Administrative Affairs at the Penn State College of Medicine, demonstrates how to choose starting interventions for different institutional burnout profiles and identify the major variables impacting physician and nurse turnover.
Skill.Set.Go.
Skill.Set.Go. is a skills-driven training subscription designed to take your team’s performance to the next level and meet your organizational goals.