Resource Library

Fulfilling duties includes actively engaging in practices that promote good governance. A review of best practices enables the board to reflect on opportunities for improvement.

The legal authority to approve, limit or deny provider credentials and privileges is a fundamental board responsibility. Organizations that centralize and standardize this process are better prepared to meet the field’s many changes and challenges.

What is the board’s role in shaping culture? Several health care leaders offer advice that reflects the diversity of their experiences.

Oversight of an employed physician network is a new and evolving role for your board. Focus on five key issues, and adopt three best practices, to help the network succeed.

An external review of workplace operations produces a Leadership Letter with observations and recommendations for continuous improvement, followed by open discussion among the board, CEO and top management.

As hospitals and health systems realign their strategic objectives, executive compensation programs must evolve to support the organization's mission. Your board's compensation committee should determine if corresponding actions or updates are necessary.

Philanthropy can drive innovative initiatives to address social, economic, educational and quality of life issues in the community.

The seismic forces currently roiling health care present boards with a new set of profoundly consequential strategic options. These often involve significant risk, major mission shifts, and challengingly short windows of opportunity.

Making coaching available to an incoming board chair can build the chair's capacity to lead the board effectively.

Consumerism, personalized medicine, digital technology and artificial intelligence are fundamentally changing the way health care is purchased, delivered and organized.

With proper planning and investment, hospitals and health systems can reduce cyber risks and vulnerabilities.

Boards need to understand artificial intelligence to evaluate its evolving benefits and risks.

For the past few years, “prices” in health care have generated some eye-popping headlines in the press — most notably drug prices. It is not news to anyone in health care that the prices providers pay for drugs and for health care technology seem to rise every year. Further, providers face the daunting task of needing to buy ever-increasing amounts of technology just to keep pace with clinical innovation.

A growing movement of health care providers is systematically spreading best practices in the care of older adults.

Sustainable change requires a strategy to align improvement efforts and act on the interdependencies of four performance domains.

Boards need to assess troubled areas in their organizations, set goals for improving the culture, and hold leaders accountable for change.

Boards can foster patient-centered care by encouraging meaningful conversations during patient encounters and by incentivizing clinicians.

Utah-based Intermountain Healthcare continues to transform itself to best adapt to the demands of the changing health care environment. As part of the current transformation, the health system has organized its leadership to optimize the interdependencies of safety, quality, patient experience and workforce engagement. Under this construct, the system streamlines decision making, minimizes waste and redundancy, and positions the organization to deliver exceptional patient-centered care.

A diagnostic tool and organization assessment can help boards address barriers to effective quality oversight.

Health care is ripe for change. The evidence is all around us. A majority of health care leaders recently surveyed said hospitals and health systems are most in need of disruptive innovation (New England Journal of Medicine Catalyst, February 16, 2017). Consumers are taking charge of their own health and seeking providers that deliver high-quality, affordable and accessible care in ways they have come to expect from their favorite retailers. And disrupters from within and outside of health care are joining forces and competing with traditional health care organizations to give consumers what they are looking for.