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Navigating the health care waters
Over the past few years, and especially this year, many health care trustees are feeling like they are on a whitewater rafting trip.
Consumerism Hits Health Care
Snapshot Faced with growing financial responsibility for their health care, individuals are behaving more like consumers when making care decisions.
Meet Nancy Agee, the AHAs chair for 2018
Carilion Clinic President and CEO Nancy Howell Agee is nothing if not a visionary leader.
Three Health Systems Redesign Facilities to Align With Their Goals
Snapshot Renovations and new construction are adding value to patient care by building in operational efficiencies, increasing patient convenience and creating opportunities for clinical c
Catching up to Consumer Expectations for Access
Trustee Articles
Organizations must rethink their approach to build customer engagement and loyalty.
Serving Older Emergency Patients with Extra TLC
Trustee Articles
Hospitals large and small recognize the value of special protocols and services for older patients who seek emergency care.
Surviving Disruption in Health Care
Trustee Articles
Health care providers must draw lessons from the core capabilities of successful companies in the internet economy.
New Approaches to Effective Board Decision Making
Trustee Articles
Seven techniques can help support and strengthen your board's decision-making processes.
Care [Almost] Anywhere
Trustee Talking Points
• Health systems are experimenting with new types of access that make care more convenient and less costly for consumers.